Terms & Conditions

Acceptance of Terms

These Terms & Conditions govern access to ContractMetric's websites, company workspaces, contract-management tools, AI-assisted analysis, and related services. By creating an account, accepting an invitation, starting a trial or subscription, or using the service, you agree to these terms and our Privacy Policy.

If you use ContractMetric for a company or other organization, you confirm that you are authorized to bind that organization. If an order form or separately signed agreement applies, that document controls where it expressly conflicts with these online terms.

The Service

ContractMetric helps organizations upload or draft contracts, extract text and key terms, generate summaries, identify clauses and risks, monitor dates and obligations, organize vendors, conduct legal and financial review workflows, collaborate through notes and team chat, and receive notifications.

Some features use third-party AI models and may be unavailable, delayed, or produce different results depending on document quality, language, provider availability, account permissions, and subscription limits. We may add, improve, replace, or discontinue features. We will use reasonable efforts to notify paying customers before a material reduction to core subscribed functionality.

Accounts & Access

• You must provide accurate registration and company information and keep it current.
• Each person must use their own account. You may not share credentials or bypass user, storage, document, or subscription limits.
• You are responsible for safeguarding passwords, verification codes, devices, and other access methods and for promptly reporting suspected unauthorized access.
• Company administrators control invitations, employee accounts, roles, notification preferences, and access to workspace content. Your organization is responsible for those choices.
• You must be legally able to enter this agreement and use the service for lawful business purposes.

Customer Content

You and your organization retain ownership of contracts, drafts, attachments, prompts, messages, notes, and other content submitted to the service (“Customer Content”). You grant ContractMetric and its service providers a limited license to host, copy, parse, transmit, analyze, display, and otherwise process Customer Content only as needed to provide, secure, support, and maintain the service.

You confirm that you have all rights, permissions, confidentiality approvals, and lawful bases needed to submit Customer Content, including personal data and third-party confidential information. You are responsible for reviewing who can access content within your workspace and for keeping appropriate source copies of important documents.

AI-generated summaries, extracted fields, risk scores, suggested classifications, and other outputs created from Customer Content may be stored with the applicable contract so authorized users can review and use them.

Acceptable Use

You must not use ContractMetric to:

• Violate applicable laws, sanctions, regulations, contractual duties, confidentiality obligations, or third-party rights.
• Upload malware, unlawful material, or content you are not authorized to process.
• Access another organization’s workspace, impersonate another person, probe security, or attempt to obtain data without authorization.
• Reverse engineer, copy, resell, sublicense, or create a competing service from ContractMetric except where applicable law expressly permits it.
• Use bots, scraping, or automated requests that bypass documented interfaces, evade limits, or materially disrupt the service.
• Use AI output as the sole basis for a legal, financial, employment, credit, insurance, or similarly high-impact decision without appropriate human review.

We may investigate suspected misuse and remove content or suspend access where reasonably necessary to protect the service, customers, or third parties.

Subscriptions & Payment

Paid subscriptions are billed according to the plan, billing interval, currency, user or feature limits, trial terms, and payment details shown at checkout or in an applicable order form. Payments may be processed by third-party payment providers, and their terms may also apply.

You authorize the applicable provider to charge recurring amounts when due. You must keep billing information current. Cancellation normally prevents a future renewal and does not refund the current billing period unless required by law or expressly agreed in writing. We may suspend paid features for overdue or failed payments after reasonable notice where practicable.

Intellectual Property

ContractMetric and its licensors retain all rights in the platform, source code, interfaces, workflows, documentation, trademarks, templates, and related technology. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your organization's internal business purposes during the applicable subscription.

These terms do not transfer ownership of Customer Content to ContractMetric. If you voluntarily provide product feedback, you permit us to use it to improve and market the service without payment, provided we do not identify you or disclose your confidential information without permission.

Confidentiality

Confidentiality obligations do not cover information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully obtained without restriction. A party may disclose information where legally compelled after giving notice when permitted. ContractMetric may disclose Customer Content to authorized workspace users and service providers as described in the Privacy Policy.

Disclaimers

ContractMetric provides technology-assisted information and workflow tools. Extracted text, dates, clauses, risk scores, compliance findings, summaries, translations, and chat responses may be incomplete, outdated, or incorrect. Document formatting, scans, handwriting, language, missing pages, and ambiguous wording can affect results.

The service and its AI outputs do not constitute legal, financial, tax, accounting, compliance, or other professional advice and do not replace review by qualified professionals. You remain responsible for the original contract, deadlines, approvals, decisions, and actions taken from any output.

To the extent permitted by law, the service is provided on an “as available” basis without warranties that it will be uninterrupted, error-free, or suitable for every contract or jurisdiction.

Limitation of Liability

To the maximum extent permitted by applicable law, ContractMetric and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from use of the service or reliance on AI output.

To the maximum extent permitted by law, ContractMetric's total aggregate liability arising from the service will not exceed the fees paid or payable by the affected customer for the service during the twelve months before the event giving rise to the claim. These limitations do not apply where liability cannot legally be excluded or limited.

Termination

You may stop using ContractMetric at any time and may cancel a recurring subscription through the available account or payment-provider process. We may suspend or terminate access for material breach, overdue payment, unlawful or abusive use, a credible security risk, or where required by law. Where reasonable, we will provide notice and an opportunity to cure.

After termination, access to the workspace and Customer Content may end. You are responsible for exporting any information you need before cancellation or account closure. We may retain or delete information as described in the Privacy Policy. Payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and provisions intended to survive will remain effective.

Changes to These Terms

We may update these terms to reflect changes to ContractMetric, our providers, business practices, or applicable law. We will publish the revised terms and update the “Last updated” date. For material changes affecting existing paid use, we will provide reasonable additional notice. Continued use after the effective date constitutes acceptance where permitted by law.